No contact from this device yet
If you are seeing this message, it means that your tracker hasn’t yet communicated with our servers.
Please ensure your charging base is plugged in and place the pendant on charge.
LEDs will flash every few seconds during normal operation. If you pick up and move the device a little, it will make contact more quickly.
When your pendant has successfully connected to the mobile phone network is will show a single flash and will be able to make calls and texts.
Once it subsequently establishes a data connection, the green LED will show a double flash and it will be able to connect with the app.
If you see a long flash it means your pendant is searching for a mobile signal. If this persists, please move your tracker to a window or outside for best signal.