Account help

SIM Plans

Set or change your billing details and activate or cancel Locàite SIM Plans for all your devices here.

We never store or or have access to your card details. Payments are handled and processed by our secure payment provider, Stripe.

For each pendant listed in My Devices you can:

Purchase a Locàite SIM plan by clicking “Purchase plan”. You will be asked to “Confirm Subscription” and will be charged each month on the same day until you cancel this plan.

Cancel a Locàite SIM plan by clicking its blue slider switch – it will turn grey and switch off Automatic Renewal. You will not be charged again, unless you turn Automatic Renewal back ON. Your SIM will stop working when the current month’s subscription ends on the date shown.

Resume a cancelled Locàite SIM plan by clicking its grey slider – it will turn blue and you’ll see when the next payment will be made.

 Please contact us if you need to change your billing address.

Share your devices

Allow other people to view your app. This is perfect to let family members or carers also see what you see in the app (except for payment details and device settings).

Ask the new person to install the Locàite app on their phone, click ‘Shared Access‘ and give you the ‘Share Code‘ displayed on their screen (see below).

Now enter that “Share code” on your phone to instantly share all your Trackers with them (below).

There’s no limit to how many people you can share your app with. And you can un-share at any time from your Account page.

Tip: Others who are sharing your app won’t have full access to everything. Certain things are restricted, like payment details and being able to change important settings. If you wish to grant full access to someone, you can share your log in details with them and they can log in with email for full access.

Currently sharing with

All Smartphones that can view your app are shown here. Your own phone will be shown, along with any other phones you have decided to share your app with. You can remove access by tapping the X beside that phone’s name.


Tip:  Tap a phone’s name to give it an easy to remember name.