Privacy Policy

Last updated: April 2026

 Your privacy is important to us. Please read this Privacy Policy carefully.

1. Introduction

This Privacy Policy explains how Càite Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use the Locàite SIM, Locàite App, and related services (“Services”).

Càite Ltd is the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

Account Information

  • Name
  • Email address
  • Payment details (processed securely via third-party providers)

Device and Usage Data

  • SIM identifier
  • Device identifier
  • Network usage data
  • App activity

Location Data

  • Real-time GPS location of your Locàite device
  • Historical location data
  • Movement patterns and alerts (including zone entry/exit and fall detection)

Location data is highly sensitive personal data.

3. How We Use Your Data

  • Provide and operate the Services
  • Display location and alerts within the App
  • Process payments and manage subscriptions
  • Improve performance, reliability, and security
  • Provide customer support
  • Detect and prevent fraud or misuse

4. Legal Basis for Processing

  • Contract – to provide the Services you have subscribed to
  • Legitimate interests – to improve and secure our Services
  • Legal obligation – where required by law

If you use the Services to track another individual, you are responsible for ensuring that you have a valid legal basis to do so, including obtaining consent where required.

5. Sharing Your Data

We may share your data with trusted third parties, including:

  • Mobile network operators (to provide connectivity)
  • Payment providers
  • Cloud hosting and infrastructure providers
  • Customer support and communication platforms

We do not sell your personal data.

6. Data Location and Processing

All core device location data is stored and processed securely within the United Kingdom.

We may use third-party providers (such as email and support tools) which may process limited personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the UK GDPR.

7. Data Retention

  • Account data: retained while your account is active and for a limited period afterwards for legal and support purposes
  • Location and alert data: retained for a maximum of 3 months, after which it is deleted or anonymised unless required for legal or operational purposes

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact: help@caite.co

9. Security

We take the security of your personal data seriously.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. These include secure storage, access controls, and encryption where appropriate.

Access to personal data is limited to authorised personnel and trusted service providers who require it to operate and support the Services.

We also require third-party providers to implement appropriate security measures.

10. Your Responsibilities

  • Ensure lawful use of the Services
  • Inform individuals if they are being tracked
  • Obtain consent or legal authority where required

11. Cookies

We use cookies and similar technologies to improve user experience and analyse website usage.

  • Essential cookies for core functionality
  • Analytics cookies for performance insights

You can control cookies through your browser settings.

12. Links to Other Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Tracking Children and Vulnerable Individuals

Our Services may be used to track children or vulnerable individuals.

  • The account holder must have legal authority to do so
  • Tracking must be necessary, proportionate, and appropriate
  • Access to location data should be limited to authorised persons only

We do not knowingly collect data directly from children. All data is collected via the account holder’s use of the Services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify you via the App or by email.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

help@caite.co