Locàite.me frequently asked questions
Click on a question to read further details.
I’ve received my Locàite.me device. What do I do next? Register in the app, securely store payment details and activate any alarms you require.
Where do I download the Locàite app? The Locàite app is available in the iPhone and Android app stores
SIM plans, account and payments
How do I cancel my Locàite SIM plan? You can cancel at any time from within the app.
→ Delete your account and let someone else register your pendant
How do I update my stored payment details? Change your payment method or update card details via the app
Can I use Locàite abroad? Yes! Both our UK EE SIM and our international SIM work all across the EU.
Low mobile signal indoors? We can supply an EU SIM that roams all UK networks for best signal.
The Locàite app, sharing and logging in and out
How can I share my app with others? You can share your app in two different ways.
Forgotten your password? Reset your Locàite app or website password.
Device queries
How do I switch my Locàite.me pendant off and on? Occasionally you may need to restart or switch off your pendant.
How do I switch my Locàite.me Watch off and on? Occasionally you may need to restart or switch off your Watch.
How can I maximise battery life? Your Locàite.me device can last 3 to 4 days on each full charge.
What is Home Locàite? Automatically save battery when at home.
How do I pair my pendant’s new charging base? If you replace your pendant’s charging base, you will need to pair it to your pendant.
Thank you, from all us at Locàite.me
Where can I leave a review for Locàite.me? Behind every review is an experience that matters. If Locàite has helped you and your family, why not let others know!